Begin with the timing
Write down when you discovered the water and what preceded it: a storm, washer cycle, plumbing repair or nothing obvious. Jacksonville drainage includes connected stormwater conveyances, but that citywide fact cannot diagnose your wet room.
Describe the location
Identify a window, door threshold, appliance, ceiling stain or adjoining room from a safe dry position. Note whether water is still entering. Do not remove finishes or enter an electrical hazard to improve the description.
Ask about the next responsible trade
Source investigation and repair may be separate from restoration. Ask who handles each step, what the assessment costs and which findings could change the written scope.
Sources and local resources
Official resources inform local context and preparation. They do not establish provider availability, an office or endorsement.